Refund policy

1. Exchanges and refunds can be requested within 7 days of receiving the product.

2. For exchange or refund request, please contact us through email(help@wooltariusa.com) & phone (310-933-8648) with a photo.

3. If you request an exchange or refund on other boards, such as a review board, exchange or refund is not possible.

4. For simple change of mind, the shipping cost and 30% of the product price will be charged as a restock fee for returns.

5. Refrigerated delivery products and Viscose Rayon products cannot be exchanged or refunded only if there is no defect in the product.