1. Exchanges and refunds can be requested within 7 days of receiving the product.
2. For exchange or refund request, please contact us through email(firstname.lastname@example.org) & phone (310-933-8648) with a photo.
3. If you request an exchange or refund on other boards, such as a review board, exchange or refund is not possible.
4. For simple change of mind, the shipping cost and 30% of the product price will be charged as a restock fee for returns.
5. Refrigerated delivery products and Viscose Rayon products cannot be exchanged or refunded only if there is no defect in the product.