1. You can apply for exchange and refunds within 7 days of receiving the product.
2. Please apply for exchange and refund with a photo through 1:1 chat, telephone (310-933-8648) or email at help@wooltariusa.com.
3. If you request an exchange or refund on a bulletin board that is for different purposes, such as reviews, etc., exchange and refund are not available.
4. For simple change of mind, you must pay the shipping fee and for returns carried out due to simple change of mind, there is a charge of 30% of the original product price as a restocking cost. 
5. Exchange and refunds for refrigerated products and Ingyun products are not allowed.